Return and Refund Policy

We allow our customers to exchange or return a product abiding by conditions set for the purpose. You may apply for an exchange or return for a product or service within 3 days after you’ve received it.

Conditions for Exchange & Return:

• The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
• The product must be intact with tags.
• An exchange or return request must be done within 3 days of the purchase.
• All items must be returned in original condition (including all receipt/invoice and packaging) with barcode tags attached.
• The exchanged product must be of equal or higher value than the original purchase. If you choose a product with a lower price, no refund will be issued for the difference.

What if I lose the money receipt/tags/barcode?

• If you lose the money receipt or invoice for exchanges, you will need to provide the purchase contact number so we can check your purchase history.
• The exchange offer will no longer be valid for any irreparable damage or bending of the tags or barcode.

Damages and Issues:

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items:

• Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us via email at support@zaiax.com or call us at 01955-111131, or by mail using the details provided below:

Zaiax Head Office,
Minar Masjid Road,
Hakir Mor, Bangladesh

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return or refund questions via email at support@zaiax.com or call at 01955-111131.

Refunds

If you are not satisfied with your purchase, you can return the product and get a full refund.

Please return the product to us after consulting with Customer Support, and we will arrange a full refund within 15 days after receiving the returned product(s) upon the fulfillment of our Return and Refund Policy. If there is any problem from our side, we will offer free returns, exchanges, or refunds; otherwise, the customer has to bear the expense of the return shipping.

Depending on the shipping method and carrier selection, your return package may take several days to reach us. Keep your proof of postage and ship your return along with the reference number, as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, we will not issue store credit for your returns.

Note: Exchange & Return Charge Applicable for Change of Mind

Exchange Charge

• Full Bangladesh: 200 BDT

Return Charge

• Full Bangladesh: 100 BDT

Contact Us

Please contact us for all kinds of assistance. We are available every day from 10 AM to 7 PM.